Frequently Asked Questions
We're on the journey with you.
The Design Process
How does the design process work?
Our design process begins with understanding your vision. Once we gather your preferences, our designers create concepts and refine the details before moving into production.
Can I customize my jewellery design?
Yes. You can customize various elements such as the metal type, stone shape, size, setting style, and overall design to create a piece that reflects your personal style.
Do I need to have a final design in mind to start?
Not at all. Whether you have a clear idea or just inspiration, our team will guide you through the process and help bring your concept to life.
How long does the design and production process take?
Timelines vary depending on the complexity of the design, but most custom pieces are completed within a few weeks after the design is finalized.
Will I see the design before it is made?
Yes. You’ll have the opportunity to review and approve the design before production begins to ensure everything meets your expectations.
Can changes be made during the design process?
Minor adjustments can be made during the design phase. Once production has started, changes may be limited, so we encourage final approval before moving forward.
Lab Grown Diamond
Are lab grown diamonds real?
Yes! Lab grown diamonds, also known as laboratory grown diamonds or ethical lab grown diamonds, are chemically identical to mined diamonds or natural diamonds. They offer the same level of beauty and are an extremely popular choice.
What is the difference between a simulant and a lab grown diamond?
A lab grown diamond, unlike a simulant, has the same chemical and physical properties as a mined diamond. They are aesthetically identical to naturally mined diamonds, offering the same fire and brilliance.
Are lab grown diamonds ethical?
Lab grown diamonds are a sustainable option, created using advanced technology under high pressure, which is much more ethical than traditional diamond mining methods.
Are lab grown diamonds less expensive than mined diamonds?
Lab grown diamonds are an excellent alternative to mined diamonds as they provide much more value. Without sacrificing quality for price, lab grown diamonds will be more affordable than mined diamonds of the same quality and size.
Do lab grown diamonds get cloudy?
Absolutely not! Since lab grown diamonds have the exact same physical and chemical properties as mined diamonds, they are just as durable and scratch-resistant, meaning they will never become cloudy.
What is the history of lab grown diamonds?
Scientists have attempted to grow diamonds in a laboratory since the late 1800s. The first company to successfully produce large quantities of lab grown diamonds was General Electric in the 1950s. However, these were largely created for industrial use and were not suitable to be worn in fine jewellery. Gem quality lab grown diamonds have only been available from the late 1980s.
Will a lab grown diamond pass a diamond tester?
Yes, lab grown diamonds will pass a diamond tester. Since lab grown diamonds are made of pure carbon and have the same thermal conductivity and chemical properties as real diamonds, they will record a positive test on a diamond tester.
Are lab grown diamonds truly conflict-free?
Lab grown diamonds are produced in controlled laboratory environments and do not need to be mined from the earth. Unlike mined diamonds, only lab created diamonds can be 100% conflict-free. It is near impossible to know the origins of a mined diamond and whether unsafe or unethical labour practices were involved in its extraction from the earth.
Are lab grown diamonds truly eco-friendly?
Lab grown diamonds are the eco-friendly alternative to mined diamonds. Did you know that over 250 tons of ore must be moved just to mine 1 carat of mined diamond? By removing the need for mining, lab grown diamonds reduce the devastating impact on the environment and ensure mined habitats, fauna and ancestral communities were unharmed in their production.
Do you also sell mined diamonds?
No, we do not sell mined diamonds. We are committed to ensuring all of our diamonds come 100% conflict-free. Lab created diamonds are the only diamonds that can be fully traced to their origin, allowing us to deliver ethical, environmentally-friendly jewellery to our clients, every time.
Moissanite FAQs
Is moissanite worth buying?
Moissanite is a brilliant choice for those seeking an alternative to a lab diamond engagement ring. It offers exceptional clarity and is hand-selected and inspected by our expert quality control team to ensure the best quality, just like our lab grown diamond collections.
Can moissanite pass diamond tester?
Yes. Due to its similar properties to diamonds (both lab grown and mined or natural diamond rings), moissanite can pass a diamond tester. However, our specialised equipment can distinguish between moissanite and diamonds, ensuring you know exactly what you're purchasing.
Is moissanite the best fake diamond?
Moissanite is not a fake diamond but a gemstone that offers stunning lab grown beauty. It's perfect for those looking for the same level of sparkle and clarity found in diamonds, but at a more accessible price point.
Do moissanite rings look fake?
No, moissanite rings are crafted to exhibit a sparkle that, to the naked eye, is akin to that of diamonds.
Does moissanite lose its sparkle?
Moissanite retains its sparkle indefinitely, much like our lab grown and rings. Its clarity and carat weight remain intact, ensuring a lifetime of brilliance.
What is a moissanite diamond? Is it real?
A moissanite diamond does not exist. Despite having a similar appearance to a diamond, a moissanite is a real, beautiful gemstone all its own. First discovered in a meteor crater by Henry Moissan in 1893, moissanite is now produced in labs, making this gem both affordable and ethical. Moissanite stones are bright and eye-catching, with a high clarity grade, colourless beauty and sparkling fire. With a hardness rating of 9.25-9.5, moissanite is incredibly durable and is guaranteed to outlast a lifetime of daily wear. Available in a variety of sizes and shapes, moissanite provides buyers with more freedom for custom designs and can be purchased for the fraction of the price of a diamond of the same size and quality. Read more
Is it bad to get a moissanite engagement ring?
Getting a moissanite engagement ring is one of the best gifts you could ever receive! Though similar to a diamond in appearance, moissanite is a unique, standalone gemstone – Like lab grown diamonds, it is an ethical, sustainable and affordable engagement ring choice. Not only does moissanite have a unique extra sparkle, it is also extremely durable and is suitable for a lifetime of daily wear. The lasting durability, beauty and sustainability of moissanite makes it a popular choice for those who want to make responsible, cost-effective jewellery choices without sacrificing on quality.
Are lab grown diamonds truly conflict-free?
Lab grown diamonds are produced in controlled laboratory environments and do not need to be mined from the earth. Unlike mined diamonds, only lab created diamonds can be 100% conflict-free. It is near impossible to know the origins of a mined diamond and whether unsafe or unethical labour practices were involved in its extraction from the earth.
Are lab grown diamonds truly eco-friendly?
Lab grown diamonds are the eco-friendly alternative to mined diamonds. Did you know that over 250 tons of ore must be moved just to mine 1 carat of mined diamond? By removing the need for mining, lab grown diamonds reduce the devastating impact on the environment and ensure mined habitats, fauna and ancestral communities were unharmed in their production.
Jewelry Care
How should I clean my jewellery at home?
Most jewellery can be gently cleaned using warm water, mild soap, and a soft brush. Rinse thoroughly and dry with a lint-free cloth.
How often should I clean my jewellery?
Regular light cleaning is recommended every few weeks, with a deeper clean as needed depending on how often the piece is worn.
When should I remove my jewellery?
Jewellery should be removed during activities such as exercising, swimming, cleaning, or applying lotions and perfumes to prevent damage and buildup.
How should jewellery be stored when not in use?
Store jewellery separately in a soft pouch or lined jewellery box to prevent scratching and tangling.
Can chemicals damage my jewellery?
Yes. Exposure to harsh chemicals, including cleaning products, chlorine, and cosmetics, can damage metals and gemstones over time.
Client Care
How can I get in touch for support?
You can reach us through our contact form or designated support channels for any questions related to products, orders, or services.
What support is available after purchase?
We offer continued assistance after your purchase, including order updates, care guidance, and help with any concerns.
Can you help with custom or special orders?
Yes, we’re happy to assist with custom designs, special requests, and personalized orders.
Can I get advice before placing an order?
Absolutely. We’re here to help you choose the right piece by providing information on materials, sizing, and design options.
How quickly will I receive a response?
We aim to respond to all inquiries as quickly as possible, usually within one business day.
With You at Every Moment
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